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Terms and Conditions

Every order placed with us is subject to our Terms and Conditions, please read them carefully. By placing an order with www.soundandlightstore.co.uk c/o ALG Sound and Lighting (UK) Ltd you are agreeing to the following Terms and Conditions of sale: We do not collect or capture ANY of your financial data, and we also will never collect sensitive information about you without your explicit consent.

 

CONTACT DETAILS

We are a Limited Company registered in England and Wales under number 04610704. Our company address is:

ALG Sound and Lighting (UK) Ltd

Ingot Building, First Floor

95 Charlotte Road

Birmingham B30 2BT

United Kingdom

 

Telephone: +44 (0)121 458 4457

Email: orders@soundandlightstore.co.uk

 

HARDWARE & OTHER PRODUCTS

All hardware products are boxed and brand new unless clearly stated otherwise.

 

ORDERS

We make every effort to ensure the hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly.

Orders placed over the Internet can only be processed in British Sterling.

 

PRODUCT DESCRIPTIONS

Many of the products we sell are of a technical nature. Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all drawings, photographs, descriptive matter, specifications, and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation of hardware can be obtained by contacting ALG. This explanation will be based on our own independent product testing and is opinion only.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

 

PRODUCT GUARANTEES

Products are not supplied on a trial basis.

Hardware products are covered by their respective manufacturer's warranties.

Warranty details and length are included with the product. Usually these will be for a minimum of 12 months.

Exceptions are the wear and tear of fader's and crossfader's on mixers, professional use, and neglect.

Please see our Returns Policy page for further information on Hardware items which is located under the Info and FAQ's menu

 

PRICES

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched. 

All orders are accepted subject to availability of stock at the time of picking the order.

Prices are correct at the time of publication or upload to our website. 

We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance.

 

PURCHASING FROM US

We are unable to process your order until your payment method has been received, credit /debit /charge card has been authorised or proof of address accepted. 

By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request.

We never debit your credit/debit/charge card for items not in stock, and your card is only charged when your order is ready for despatch. This excludes payments sent via PayPal, bank transfer, cheque, cash and postal order. No items or title of the goods shall pass from us to the customer until payment has been received in full.

Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage will void the warranty on the goods.

Customer may use our currency converter as an estimate only. Please contact bank, PayPal or your card issuer for their exact exchange rate and/or any other charges.

Please note we do not reserve any items at any time as it is unfair to other customers.

 

AVAILABILITY OF GOODS

We go to great lengths to ensure that everything shown on our website and catalogue is available to order and is in stock. However, because we stock over 10,000 items and we are dealing with numerous and often large orders, it is sometimes very difficult to keep every item in stock at all times. We are sometimes dependent on our own suppliers to deliver stock to us.

All orders and special offers are therefore subject to the availability of stock when picking your order. All items are sold on a first come, first served basis so that all customers are treated fairly. Unlike most of our competitors our website is updated every minute or sooner with the latest products and stock availability.

We will always try to inform you if an item is not in stock when you place your order with us. When we receive your order we will ship everything that is in stock. 

Should any items be out of stock a carefully selected upgrade or replacement may be offered or sent should the circumstances and criteria suffice. Any items that are not in stock, and no suitable alternative be available at the time of picking, your order will be dealt with as per Section 9. 

 

BACK ORDERS

If an item is out of stock and a credit /debit/charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks they will be sent straight out with no additional shipping charges, only a handling/backorder charge as indicated on our shipping page.

However after the 12 week period we will notify you by email when the goods return to stock. You must then re-order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via telephone or email. As with all orders you will only be charged when items are ready to be despatched to you unless you have paid via PayPal, bank transfer, cheque, cash, or postal order.

Please note that if you do not cancel your back orders, they will remain an on-going order with us. When cancelling a back order with us please make sure you receive confirmation from us that it is cancelled.

All back orders will be shipped to you via our delivery method (which ever the item requires) to your requested delivery address at the time you submitted your order.

Customers who have not paid by credit/debit/charge card will be notified by email when the item become available again so they may place a fresh order for the item if they wish to do so. This email notification service is FREE and there is no obligation to purchase the item.

Please note that we do not reserve stock at any time as this is unfair to other customers.

 

IF YOUR CARD PAYMENT DECLINES

Should your card payment be declined or not authorised we will continue to try and authorise the order with the card details you supplied at point of transaction.

Please contact your bank to resolve any outstanding issues you may have with them.

Unless we receive official cancellation of the order from the card holder, we may re-try the card details and attempt to get authorisation for a maximum period of 28 working days after the initial order was placed.

Unfortunately we are unable to reserve stock while waiting for payment to authorise.

 

CREDIT / DEBIT / CHARGE CARDS

Credit, debit, and charge cards are accepted without surcharge.

We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and this company against credit/debit card fraud.

Orders sent to a non card registered address are sent at the customers liability due to the higher risk of card fraud and a third party obtaining your order when sending to a third party address. If requesting an alternative delivery address please state this on your order, along with your card registered address. 

In the interests of protecting all our customers against credit card fraud, you may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled.

If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval.

The use of stolen credit cards will result in international police notification and court action in all cases.

 

PAYPAL

We accept PayPal payments at checkout. For full terms and conditions on using PayPal please visit PayPal

 

SHIPPING CHARGES

Shipping charges are automatically calculated on the shopping basket screen. We currently do not ship to outside of the United Kingdom.

All orders are shipped in appropriate strong packaging. Unfortunately, due to shipping regulations we are unable to ship liquid and / or aerosols. Orders are computer tracked with barcodes and can be followed up at any time by contacting us.

We advise you to ensure somebody is present at the delivery address since some items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.

Orders sent to a non card registered address are sent at the customers liability due the higher risk of a third party obtaining your order when sending to a third party address.

We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges.

If in the unlikely event that your order is damaged or lost in transit, a replacement order will be issued.

 

SHIPPING TIMES

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.

We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier/postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier/postal service.

If your order is returned to us undelivered due to your own fault you will be responsible for the re-shipping charges.

 

UK CUSTOMERS

Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.

In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.

Normal delivery time after dispatch is approximately 2 to 7 working days. However, please allow up to 14 working days during busy periods e.g. Christmas.

Unfortunately parcels cannot be declared lost in post until 15 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

 

RETURNS 

A Goods Returns Authorisation Number (RAN) must be obtained from ALG for each and every return so that we are able to process your return, otherwise we have no means of identifying the items being returned.

Before you return any item to us please follow our returns authorisation procedure by emailing returns@soundandlightstore.co.uk or contact the returns department on 0121 458 4457. We will provide you with a RAN and further information about where to post your returned item. Please note that a RAN is required before returning any order and we may refuse a return without a returns authorisation number.

 

Authorised product returns must be sent to:

ALG Sound & Lighting (UK) Ltd 

Returns Department

Ingot Building, First Floor

95 Charlotte Road

Birmingham

B30 2BT

Telephone: +44 (0)121 458 4457

Email: returns@soundandlightstore.co.uk

 

For our full Returns Policy, please click here.

 

PACKING THE ITEM

It is YOUR responsibility to pack items securely and you must pay for the return costs.

Please return any products with the original manufacturer`s packaging wrap up the return securely and place your invoice and the returns authorisation number in the package. Please place all returned goods with their original packaging and pack them securely enough that they are received by ALG intact and with no loss or damage to the items. Apart from where you have received faulty items, you must comply with these returns requirements else your return may be rejected.

 

ITEMS DAMAGED UPON RECEIPT

Please check your order within 7 working days of receipt of the items. If you find that the items are damaged in any way, please contact us by email within 7 working days starting the day after delivery to report the items as damaged on arrival and we will advise you of a RAN.

 

RETURNING UNWANTED ITEMS

If you wish to return unwanted goods for refund or exchange, they must be returned with their original packaging and undamaged. If you want to return an item, please contact us by email within 7 working days starting the day after delivery of the items for a RAN. We will be happy to accept goods back providing they are in `as new` condition and it is within 14 days from the date you received your order. Items which require installation cannot have been installed or modified in any way and must be returned in their original packaging complete with accessories. A re-stocking fee will apply of 25% of the original price for returning unwanted items.

It is your responsibility to arrange and pay for the goods to be returned to us. As a refund will only be given if the goods are received back in `as new` condition, we recommend that you use a delivery method with adequate insurance in case the goods are damaged in transit. We cannot be held responsible for any damages in transit to items on their way back to us and will be unable to issue a refund if this should happen.

All refunds are processed using the same method by which the original payment was made. Refunds are processed as quickly as possible, and as required under Distance Selling Regulations, we will refund monies in full within 30 days of cancellation of your order.

 

FAULTY GOODS

If you find your goods are faulty in any way then we will either replace them or refund your money.

Faulty products should be packaged with their original packaging if possible, or suitable alternative packaging, for them to arrive back with us in good condition.

We can only accept the return of opened items if they are faulty

 

DISTANCE SELLING REGULATIONS 2000

You have the right to cancel an order under the Distance Selling Regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer receives the goods. If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. Goods must be returned in an unused state and must be complete with their original packaging.

Upon cancelling an order please contact us by telephone or email to obtain a Returns Authorisation Number. When posting an order you should do so by obtaining proof of postage or sending goods by Special Delivery. You are liable for the cost of returning the goods to us. We will return your money within 30 days of your notice of cancellation. These rights apply to private consumer sales only, and are in addition to those which relate to faulty goods.

As required under Distance Selling Regulations, refunds will be applied within 30 days of cancellation of any order.

 

CLAIMS

Any claims/return of goods shall be limited to, at our discretion, replacing the goods or refunding the price of the goods. Under no circumstances shall the liability of ALG exceed the price of the goods.

 

PLEASE NOTE THAT WE TEST ALL RETURNED ITEMS

Please be aware that all returns are thoroughly tested. Any returned item which is not faulty will be returned to the customer at the customer`s cost.

Refunds are not provided for returned products which are in good working order.

 

DISCOUNT VOUCHERS

From time to time we will supply our customers with special discount vouchers and special offer promotions. These discounts will be available to use on the majority of our products, but not all.

When placing your order you will be advised if the discount is not available on that particular product.

We reserve the right to withdraw any offer or discount at any time.

 

CANCELLATIONS

You may cancel any order before it has been shipped. Once your order has been shipped our returns policy will then come into affect which is located under the Info and FAQ's menu.

Please note that the only way to cancel an order is in writing/email. If the order is to be cancelled, please call us to inform us of the intended cancellation, but then it has to be confirmed in writing/email.

If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order is not cancelled until you receive this.

 

LATE PAYMENTS AND BAD DEBT

In the event that late payments have to re-presented for payment to the buyers bank, the seller reserves the right to pass on all associated bank charges. Further the seller reserves the right also to charge interest at the rate of 8% above prime overdraft rate on all payments outstanding for more than 30 days following month of invoice.

If handed over for collection of debts, the debtor will be liable for all legal and collection fees.

 

EXCEPTIONS

Please note your right to return an item unwanted for a refund under the distant selling regulations does not apply to inner ear headphones or microphones that have been unsealed by the consumer. However you do have the right to cancel any order before it has been shipped.

Our guarantee will be null and void if the item has been interfered with in any way by any unauthorised party, or misused in any way. Damage caused by external sources will not constitute a part of this guarantee and is therefore excluded.

 

PRIVACY

We may use any personal information that you provide us to register you with our website and to subscribe you to our email newsletters.

Any personal details provided whilst using the website may be deleted, at your request, at any time.

You are able to unsubscribe yourself from any email newsletter either by clicking the 'Unsubscribe' link contained in the mail, by visiting your online profile and managing your subscription, or by contacting ALG.

For our full Privacy Policy click here.